1. How can I pay?
We accept Visa, MasterCard by phone order only.  Back to Top

2. What about your returns policy?
Within 30 days of receipt of your order, you may return any item in its original condition with all tags still attached for a full refund. Some returns are subject to shipping and restocking fees. If the product is damaged and noted at time of delivery, we will replace the product. Please note that we can process returns and refunds only for items purchased from High Point Fireplace. Back to Top

3. How to I contact customer service?
To ask a question or share a comment, e-mail us at sales@highpointfireplace.com. We return most e-mails within 24 hours. Or, call our Customer Service Department at 1-877-907-6634. Back to Top

4. Our lawyers suggest you read this about our fireplace equipment.
To avoid personal injury or property damage, the products described on this website must be installed, operated and maintained in strict compliance with the instructions packaged with the product and all applicable building or fire codes. Contact local building or fire officials about restrictions and installation inspection requirements. All photographs on this web site are for illustrative purposes only and are not intended for, nor should they be used as a substitute for the instructions packaged with the unit. Appearance and specifications of the product are subject to change without notice. Back to Top